Blink Ecosystem Pty Ltd (ABN 81 658 097 244)

By accessing or using Blink’s services or platform, you agree to the terms outlined below. A detailed End User Licence Agreement (EULA) is presented and signed during the onboarding process.

1. About Blink

Blink Ecosystem is a cloud-based ERP and compliance platform built for the solar and energy storage industry in Australia. Our suite of tools helps retailers, installers, suppliers, and consultants manage their end-to-end operations — from lead capture, sales, and installation to compliance documentation, STC processing, and payments.

Key offerings include:

  • Retailer ERP

  • Installer job management app with SPV validation

  • Marketplace to connect with accredited installers and suppliers

  • Compliance, Invoicing, and Payment processing

  • STC registration and validation support

2. Account Usage

By creating an account or using Blink, you:

  • Agree to use the platform in a lawful and ethical manner

  • Are responsible for activity under your account, including that of your team or subcontractors

  • Must ensure accuracy in data submitted for compliance and STC claims

Blink may suspend or restrict access in case of misuse, non-payment, or breach of terms.

3. Fees & Payments

Usage of Blink is subject to applicable fees, including:

  • Blink subscription fee (usually a % of the customer contract value, subject to caps)

  • Installer invoice amounts

  • Transaction fees and STC registration charges

All fees are disclosed during onboarding and processed via Stripe or a similar payment gateway. Failure to maintain payment obligations may result in platform suspension or late fees.

4. Refund Policy

All payments made via the Blink platform are final. Refunds may be considered only under the following conditions:

  • Duplicate or erroneous charges caused by a platform error

  • Incorrect processing of payments due to system or billing faults

Refund requests must be submitted in writing by emailing info@blinkecosystem.com.au within 14 days of the transaction. Blink reserves the right to assess each request and issue refunds at its sole discretion. No refunds will be offered for change of mind or unused services.

5. Privacy & Data Usage

Blink is committed to protecting your privacy and data. We:

  • Handle all personal data in accordance with the Privacy Act 1988 and GDPR (if applicable)

  • May use anonymised platform data for analytics, performance improvement, and product development

  • Never sell personal user data to third parties

For details, refer to our Privacy Policy.

6. Intellectual Property

All content, trademarks, software, and technology on the Blink platform are the exclusive property of Blink Ecosystem Pty Ltd. You may not copy, reverse-engineer, or republish any part of the platform without written consent.

7. Limitation of Liability

Blink provides the platform “as is” and does not guarantee uninterrupted access or error-free performance. To the extent permitted by law, Blink disclaims liability for any direct, indirect, or consequential losses incurred through the use of the platform.

8. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be handled under the jurisdiction of the Victorian courts.