Blink Ecosystem Pty Ltd (“Blink,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information in connection with our website, www.blinkecosystem.com.au (the “Site”), our enterprise resource planning (“ERP”) solutions for solar businesses (the “Solutions”), and our marketplace for solar businesses to collaborate with each other (the “Marketplace”). By using the Site, Solutions, or Marketplace, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1.Information We Collect

We collect the following types of personal information when you use the Site, Solutions, or Marketplace:

  • Contact Information: Your name, email address, phone number, and other contact information.
  • Solar Business Information: Information about your solar business, such as your company name, ABN, and address.
  • Financial information such as your bank account details.
  • ERP Data: Data that you input into our ERP Solutions.
  • Marketplace Data: Data that you input into our Marketplace, such as your solar business’s projects and collaboration details.
  • Technical Information: Information about your device, browser, and operating system, and your IP address.

2. How We Collect Personal Information

We collect personal information directly from you unless it is unreasonable or impractical to do so. When collecting personal information from you, we may collect it in ways including:

  • Through calling you on the telephone;
  • In the course of conversation between you and our employees and contractors;
  • In the course of correspondence between you and our representatives, including electronic correspondence; or
  • When you complete a contract.

If you do not provide us with the personal information we require, we may not be able to provide our services to you.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing the Site, Solutions, and Marketplace: We use your information to provide you with access to the Site, Solutions, and Marketplace, and to improve and develop these products.
  • Customer Support: We use your information to respond to your inquiries, provide customer support, and resolve technical issues.
  • Marketing: We may use your information to send you promotional communications about our products and services.
  • Analytics: We use your information to analyze how you use the Site, Solutions, and Marketplace, and to improve our products and services.
  • To comply with legal and regulatory obligations.

4. How We Disclose Your Information

We may disclose your personal information to the following types of third parties:

  • Service Providers: We may disclose your information to third-party service providers that help us operate the Site, Solutions, and
  • Marketplace, such as web-hosting providers, email service providers, and analytics providers.
  • Solar Business Partners: We may disclose your information to solar businesses with whom you collaborate through our Marketplace.
  • We may also share your information in the following circumstances:
    • To comply with legal and regulatory obligations.
    • To investigate and prevent fraud or other illegal activities.
    • To protect our rights and property.

5. Accessing and Updating Your Personal Information

You may request to access, update, or correct your personal information by logging into your account or by contacting us. We’ll work with you to find a suitable way to provide this information. If we can’t provide your personal information due to privacy or confidentiality reasons, we’ll explain why.

6. How long we keep your personal information

We keep your personal information for as long as it is necessary for the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

7. Your Choices

Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions in the communication.
Cookies: You can set your browser to reject cookies, but this may affect your ability to use the Site.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Some of the steps we take to protect your personal information include:

  • Using encryption and access controls to protect electronic personal information
  • Limiting access to personal information to authorized personnel on a need-to-know basis
  • Implementing physical security measures to protect paper-based personal information
  • Regularly reviewing and updating our information security practices to ensure that they remain effective

We also require any third parties that we disclose your personal information to take reasonable steps to protect your personal information in accordance with applicable privacy laws and our instructions.
However, no security measure is perfect, and we cannot guarantee the security of your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. The most current version of this Privacy Policy will be posted on our website. We encourage you to review this policy periodically for changes.

10. Contact us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at info@blinkecosystem.com.au. We will respond to your request within a reasonable time.